Customer service means everything to me and apparently not much to Grand Cafe. If the staff was at least pleasant and efficient we would give them a second chance, but my money and time are far too valuable to waste. Sides were fries, side salad or fresh fruit-not much of a choice. My husband’s chicken bacon avocado sandwich was much better tasting than mine. My Monte Cristo sandwich was mostly bread and very little meat and cheese and was soaked with grease. Our smoked chile corn chowder was too thick and tasteless. I am an honest person and alerted her to the money and ticket and she said, “Oh.” No thanks, nothing for saving her some grief. If I was a dishonest person I could have easily put my foot on top of the $20 bill and kept it. When the waitress came to bring our bill she unknowingly dropped a $20 bill and a ticket. There were 2 staff there who appeared to be alive and smile slightly at people everyone else was stone-faced. When our soup came we still had no drinks and never got them until I reminded the server when our sandwiches came.

When the food started coming out there was much confusion among the 2 people serving-they tried to give us someone else’s food as they wandered around trying to find whose order they had. When the waitress finally came for our order she had no greeting for us, either, and no emotion on her blank face. We were next and were seated with silverware and menus without any greeting from her. There was no one to seat people and, after much looking around for the missing hostess, he finally was going to seat them himself when the woman washing tables off finally walked up and told him to go ahead and sit at the table they were headed to. 65 reviews 12 of 70 Restaurants in Shawnee - American Bar. standing and looking around for the hostess and she waiting on her scooter. When we walked up to the sign saying “Please Wait To Be Seated” we were behind an elderly couple who had apparently been waiting awhile-he. We ate at Grand Cafe just before a show we had tickets for because we were under a time crunch.

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